Frequently Asked Questions
Have more questions? Contact Us
Who do I contact when I need personal assistance with my order, or if I am experiencing issues placing an order?
You are welcome to contact our delightful Customer Loyalty team using the chat function on the bottom right-hand side of our site, you can also email us at firstname.lastname@example.org. Our Customer Loyalty team strives to make your experience fantastic so please be sure to contact them for anything you may need.
I want to place an order. How do I do this?
Just follow the order prompts
- Select your items and add them to your cart
- Once you have everything you want, click the Proceed to Checkout button
- Fill out the requested details and click the Checkout button
- You will then be taken to an order confirmation page which will give you your order number and delivery time lines
Super-easy and convenient, just the way we like it.
How safe is it to use my credit card on your site?
Craftex makes use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. You can rest assured that your card details will by no means be available to, or accessible by, us or any third parties.
How do Coupons/Vouchers work?
After buying a voucher you can simply put the unique code into the dedicated space on the checkout page after you have chosen your products.
What is the returns procedure?
Please email us if you need to return an order.
The return courier cost will be on you. We do not offer a refund for shipping, only the items that you have ordered.
Which ways are available for me to pay?
Craftex offers you the following payment methods:
Payment via credit card
Craftex accepts credit card and chipped debit/cheque card payment via Visa, MasterCard, and America Express only. We make use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. You can rest assured that your card details will by no means be available to, or accessible by, us or any third parties. When you return a purchase, the specified amount will be credited back to your bank account after it has been approved.
EFT (electronic funds transfer)
This payment method requires the customer to transfer money directly from his/her account into Craftex’s account, through computer-based systems.
If you select EFT, you will be redirected to our secure payment gateway and asked to select your bank. The details for the EFT payment will then be displayed, along with instructions regarding references etc.
All bank deposit EFT’s require proof of payment to be sent to email@example.com before your order will be processed. If payment does not reflect for an EFT transaction we may request proof of payment to be sent before your order is processed.
Why should I use the EFT option? EFT is convenient in that it is not time-consuming and it’s easy to use. Craftex also creates a safe and trustworthy banking environment for the benefit of the customers and the company
Take note that only South African EFT payments will be accepted and no international bank electronic transfers are accepted.
How do I know if my order has gone through?
Super easy, an email will be sent to you to confirm we have your order, once it is processed you will receive an invoice for the goods being delivered. Lastly, listen out for your doorbell or name to be called when our speedy drivers are there to deliver. Should you not receive such an email, then contact our super helpful Customer Loyalty team and they will help you out.